Frequently Asked Questions

Question 1

How does the free plan differ from paid plans?

Accepted Answer

The free plan includes our core error tracking functionality but with limits on events, projects, and data retention. Paid plans offer more capacity, advanced features, and better support options.

Question 2

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes, you can change your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the new rate will apply at the start of your next billing cycle.

Question 3

Do you offer a free trial for paid plans?

Accepted Answer

Yes, all paid plans include a 14-day free trial with no credit card required. You can experience all features before committing.

Question 4

What happens if I exceed my monthly event limit?

Accepted Answer

We'll notify you when you reach 80% of your limit. If you exceed your limit, we'll continue to track events but may suggest upgrading to a higher plan for consistent service.

Question 5

How does Infobits handle user privacy?

Accepted Answer

Infobits is built with privacy at its core. We don't collect or store any personally identifiable information. Our analytics provide valuable insights without compromising your users' privacy or requiring cookie consent banners.

Question 6

Is Infobits GDPR and CCPA compliant?

Accepted Answer

Yes, Infobits is designed from the ground up to be compliant with GDPR, CCPA, and other privacy regulations. Since we don't collect personal data, many compliance requirements don't apply, making implementation simpler.

Question 7

How easy is it to implement Infobits in my application?

Accepted Answer

Very easy! Just add our lightweight script to your website or application. Most implementations take less than 5 minutes. We offer SDKs for all popular frameworks and platforms.

Question 8

Can I use Infobits with my existing analytics tools?

Accepted Answer

Absolutely. Infobits can be used alongside your existing tools. However, many customers find they can replace multiple tools with just Infobits, simplifying their tech stack.

Question 9

How does error tracking work in Infobits?

Accepted Answer

Infobits automatically captures errors in your application, including detailed stack traces and contextual information to help you debug. You'll receive alerts when errors occur and can track them until they're resolved.

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