Privacy policy

Introduction

At Infobits, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our error tracking and analytics services.

Our commitment to privacy is the foundation of our services. We designed Infobits with privacy at its core, ensuring that you can gain valuable insights about your applications without compromising your users' privacy.

Information we collect

We collect different types of information to provide and improve our services. All data is collected with privacy in mind, and we never collect personally identifiable information (PII) from your users.

Error and performance data

When you implement our error tracking service, we collect the following non-personal information:

• Stack traces and error messages
• Browser and operating system information (type and version)
• URL paths (without query parameters that might contain personal data)
• Performance metrics (page load times, resource load times)
• Anonymized IP addresses (we remove the last octet for IPv4 or the last 80 bits for IPv6)

Analytics data

For our analytics service, we collect aggregate information that helps you understand how users interact with your application:

• Page views and navigation patterns
• Referrer information (where visitors came from)
• Device categories (mobile, desktop, tablet)
• Geographic data at the country or region level only (never precise location)
• Session duration and interactions

Account data

When you create an account with Infobits, we collect the following information to provide our services:

• Name and email address
• Billing information (processed securely through our payment processor)
• Company name (if provided)
• Usage data related to your account (number of projects, events tracked, etc.)

How we use your information

We use the information we collect for the following purposes:

• Providing and maintaining our services
• Analyzing and improving our services
• Processing your transactions
• Communicating with you, including providing customer support
• Detecting and preventing fraudulent or unauthorized activity

Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• End-to-end encryption for data in transit and at rest
• Regular security assessments and audits
• Strict access controls and authentication mechanisms
• Data minimization practices to limit the information we collect and retain

Sharing with third parties

We do not sell your data to third parties. We value your privacy and the trust you place in us.

We share your information only in limited circumstances and with strict controls in place to protect your privacy:

We may share information with service providers who help us operate our business and deliver services to you. These service providers are contractually bound to use the information only for the purposes of providing services to us and in compliance with this Privacy Policy.

Categories of service providers we use include:

• Cloud infrastructure providers (to host our services)
• Payment processors (to handle billing)
• Customer support tools (to help us respond to your inquiries)
• Analytics tools (to help us improve our services)

Cookies and similar technologies

Our service is designed to minimize the use of cookies. We only use essential cookies that are necessary for our services to function properly.

Essential cookies: These cookies are necessary for our website and services to function and cannot be switched off. They are usually only set in response to actions you take, such as logging in or filling out forms.

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our services.

Your rights under GDPR and other privacy laws

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure (the 'right to be forgotten')
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within 30 days.

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When you delete your account, we will delete or anonymize your personal data. However, we may retain some information if required by law or for legitimate business purposes, such as fraud prevention or to address disputes.

Children's privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: