Security practices

Introduction

At Infobits, security is not just a feature - it's a core principle that guides everything we do. We've built our platform from the ground up with security in mind, ensuring that your data is protected at every level.

This document outlines our approach to security and the measures we take to protect your data. We continuously update our security practices to address emerging threats and new technologies.

Data protection & privacy

Our approach to data protection combines robust security measures with privacy-first principles:

• End-to-end encryption for all data in transit and at rest
• Data minimization: we only collect what's necessary for the service to function
• Anonymization of potentially identifying information like IP addresses
• Strict data retention policies with automated deletion procedures
• Clear data boundaries with strict isolation between customer environments

Infrastructure security

Our infrastructure is designed with multiple layers of security to protect against unauthorized access and ensure high availability.

Secure hosting

Infobits is hosted on enterprise-grade cloud infrastructure with ISO 27001, SOC 2, and other relevant certifications. Our infrastructure providers maintain physical security measures including biometric access controls, 24/7 monitoring, and redundant power systems.

Continuous monitoring

We employ automated monitoring systems that continuously check for unusual activities, potential vulnerabilities, and system performance. Our operations team receives alerts in real-time when potential issues are detected.

Backup & disaster recovery

All customer data is automatically backed up multiple times daily. Backups are encrypted and stored in geographically separate locations. We regularly test our recovery procedures to ensure data can be restored quickly in case of an emergency.

Network security

We implement multiple layers of network security to protect against unauthorized access and data breaches:

• TLS 1.3 encryption for all data in transit with strong cipher suites
• Web Application Firewall (WAF) to protect against common web vulnerabilities
• DDoS protection systems to ensure service availability
• Regular network penetration testing conducted by independent security experts

Access control

We implement strict access controls to ensure that only authorized individuals can access our systems and your data.

Strong authentication

All access to Infobits requires strong authentication. We support multi-factor authentication (MFA) for all user accounts and enforce it for all staff accounts. We implement secure password policies including minimum complexity requirements and regular rotation.

Principle of least privilege

We operate on the principle of least privilege, meaning each user and system component has access only to the resources necessary for its legitimate purpose. Access rights are regularly reviewed and updated.

Employee access controls

Employee access to production systems requires explicit approval, is limited to authorized staff, and is logged and monitored. Background checks are conducted for all employees with access to sensitive systems or customer data.

Application security

Security is built into our development lifecycle from design through deployment:

• Secure coding practices and security testing throughout the development process
• Regular static code analysis and dynamic application security testing
• Dependencies are regularly scanned for vulnerabilities and promptly updated
• All code changes undergo security review before deployment
• Continuous vulnerability scanning of all applications and infrastructure

Incident response

While we work diligently to prevent security incidents, we're also prepared to respond quickly and effectively if they occur. Our incident response plan includes:

1. Identification and containment of the incident
2. Investigation to determine the scope and impact
3. Eradication of the root cause and remediation
4. Communication with affected customers in a timely manner
5. Post-incident analysis and implementation of preventive measures

Compliance & certifications

We maintain compliance with industry standards and regulations to ensure the highest level of security for our customers.

Standards & regulations

Our security program is designed to meet or exceed the requirements of:

• General data protection regulation (GDPR)
• California consumer privacy act (CCPA)
• SOC 2 type II (security, availability, and confidentiality)
• ISO 27001 (information security management)

Security audits & assessments

We conduct regular security audits and assessments to identify and address potential vulnerabilities before they can be exploited.

Our systems undergo quarterly vulnerability assessments and annual penetration tests conducted by independent security firms. Results of these assessments drive continuous improvement of our security posture.

Contact our security team

If you have any questions about our security practices or want to report a security concern, please contact our security team at: